WE ARE BY YOUR SIDE WITH OUR SERVICE PACKAGES
We Provide Our Partners with a Wide-Range of Services That Allow Us to Fully Implement Our Solutions Successfully & Help Partners to Grow in the Right Way & To the Expected Objects.
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01. Analysis
We Help Our Partners to Know Their Business, Market Gaps & Needs through Outstanding Gap Analysis Sessions for Each Contracted Department Done by Our Experts & Consultants. Understanding Our Partner's Cycles & Operations Help in More Efficient Software Implementation.
You will also Have a Full Documentation for Your Processes, Workflows & Requirements.
Yes, We're Software Provider But We're Doing Things in the Right Way !
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02. Implementation & Consultation
We Provide Our Partners with Full Implementation Plans That Include All the To-Be Done Activities From Installation, Configuration of the Settings, Master Data Validation & Uploading to Dashboards Preparation along with Consultation Activities for the Right, Well Known & Industry Operations & Trends.
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03. Customization & Technical Arm
Native Solutions Don't Satisfy Your Needs ? No Worries, We Have Technical Teams & Developers to Help You Reach Your Goals through Customizing Your Requests That We Previously Defined During the Gap Analysis Sessions.
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04. Functional Trainings
We Commit to Train All of Your Users on How to Use the System Features & Operations through Functional Training Sessions by Our Implementers. Providing Them with Training Videos & If Needed, We Can also Provide a System Manual with Affordable Prices Custom to Your Needs & Business.
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05. Support
We Provide Our Partners with Continuous Technical & Functional Support through Defined SLA ( Service Level Agreement ). Our Functional & Technical Support Members Are There For You through Different Pre-Defined Communication Channels.
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06.AMC ( Annual Maintenance Contracts )
After the Project is Closed Successfully & Both Partners Sign on Project Sign-Off & After The Support Period Defined on the Contract Ends, We Are Delighted to take Further Partnership Step By Affordable AMC to Keep Supporting, Enhancing Your System as well as Your Business.
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07. In Case of Odoo Solution, What If I Have an Older Version That Odoo Doesn't Support Anymore ?
We Can Cover by AMC After Assessing Your System Issues or Requirements. Odoo Support Policy is for 3 Past Versions Including the Current One but You Can Reach Us if Your System is Odoo 13 or Less.
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08.Hosting & System Administration
We Provide You with System Administration Service for Managing the System & Server Beside That We Offer Various Plans for Hosting & Servers for Your Cloud Software.